Cancellation & Refund Policy

You can close checkout before completing payment. Once payment is confirmed and the correct contact is successfully provided, contact access has been delivered; a change of mind or failure to obtain work does not normally qualify for a refund. This does not limit applicable consumer rights.

If you were charged but contact access did not unlock, use payment verification or contact support before paying again. Report duplicate charges, technical non-delivery, or an unusable/incorrect contact for review. We will check transaction and access records and, where appropriate, restore access or refund the eligible charge.

Email contact@cispindia.com with your registered mobile number, job reference, payment ID, payment date and the issue. Never send your OTP or PIN. Please report issues promptly, preferably within 7 days, so we can investigate. We aim to respond within 3 working days and communicate the review outcome. Approved refunds are returned through the original payment method; bank/provider processing times vary and will be communicated when initiated.

CISP does not collect wages or advances for work under this contact-access service. Disputes about wages, attendance or work quality concern the arrangements between users. You may report misuse to the platform for moderation.